Obsessed with Customer Experience Excellence.
Expert Across Organizations and Systems.
Joe Galvin is an expert in Customer Experience and a highly respected innovator of advanced software platforms designed to dramatically improve how businesses engage with customers and continually deepen relationships, driving growth and profitability.
A leading force in the transformation of contact center and customer experience technologies, Galvin has a proven track record across the telecom, mobile, wireless, financial services, retail, government and software industries.
With a deep understanding of enterprise software, sales, customer relationship management (CRM), business operations, and business and technology ecosystems, Galvin continues to lead business development and growth strategies for companies at all stages, from start-ups to large global enterprises.
As founder of CX Design, Galvin brings his knowledge and insights to companies wishing to improve the efficiency and effectiveness of their CX operations. Most recently, Galvin led the Center of Excellence (COE) practice at Navixus, a TechMahindra company, and enabled hundreds of clients to establish centralized hubs that provide resources, expertise, and support to enhance CX across the entire organization.
During his time at Navixus, Joe established Centers of Excellence specializing in Analytics, Knowledge Management, Workforce Management, and Conversational AI, and created go-to-market strategies for each of the competencies, including partner agreements, pricing framework, ROI, and market positioning. He also led all engagements surrounding these capabilities, including Navixus’s largest and most successful in-year revenue and diverse client deployments in their history.
Prior to joining Eventus, which was acquired by TechMahindra and rebranded as Navixus, Galvin founded and grew CustomerView a cloud-based customer experience platform, in 2014, after heading up global marketing and customer intelligence for Sitel, one of the world’s largest contact center Business Process Outsourcing (BPO) companies.
CustomerView attracted dozens of enterprise customers who were attracted to a “cloud first” solution, which reduced the total cost of ownership, while delivering greater flexibility for both virtual and physical contact centers and BPOs.
While at Sitel, Joe was a primary contributor to the integration of Sitel’s business when the company was acquired by Sitel was acquired by Groupe Acticall in 2015. Later, in 2021, Sitel Group, the newly formed company, acquired Sykes Enterprises, Inc. Subsequently, Sitel Group rebranded to Foundever.
Joe was CMO/EVP of Sales and Alliances for ClickFox for several years (now part of Insight Platforms), marketing and selling a solution that focuses on understanding customer, patient, employee, and device journeys by connecting data from various sources, enabling businesses to analyze and syndicate these connected journeys to make more informed decisions and identify opportunities.
At ClickFox, he created an Alliance Partner platform with over 5 participating companies.
Galvin has also served as SVP Customer Care for Dish Network and SVP of BPO for Startek, after over a decade in senior leadership positions at MCI. He is based in the Denver, Colorado metro area.
